Blossom is on a mission to make it easier to give children the best possible start to life. It’s no small task, and that’s why we’re always on the lookout for more talented people to help us do what we do even better. Designing and making the best product possible. Supporting our customers to ensure Blossom makes their lives easier. Helping spread the word to everyone that wants to listen. A lively & dynamic environment working within a forever growing team.
Benefits
- Bonus / commission based structure
- Flexible working with 2 days remote per week
- 28 day holiday entitlement inclusive of bank holidays
The Role
At Blossom, we’re looking for a Customer Success Specialist to build great relationships with our UK-based customers, train them on the Blossom product, and become part of our mission to transform the Early Years and childcare industry.
What you'll be doing:
- Customer onboarding: End-to-end onboarding of new customers to make sure that they get off to the best possible start with Blossom
- Customer training and platform implementation: Continuously teach customers how to use Blossom, identify their needs and guide them towards better use of Blossom
- Gather information about customer use cases and hand them over to our product development team for them to tweak the product
- Ability to confidently upsell specific aspects of the platform in order for a customer to benefit the most from Blossom
- Actively challenge what we do to give the customers a world-class customer experience
- Collaborate with other CS Specialists and Support Specialists on relevant projects related to customer experience
You’ll thrive in this role if you are:
- Native level English speaking
- 1-2 years into their Customer Success career
- Familiar with the terms upsell, churn and renewal
- Service-minded, patient and truly interested in providing a great customer experience
- Chatty and calm on the phone, and can keep an informal tone
- Quick at coming up with new solutions and different ways of explaining your answers
- Tech savvy and comfortable learning new IT programmes. Maybe you already use Slack or Hubspot?
- A team player, proactive, and structured
- Ambitious about own career and the growth of Blossom
And it’d be even better if:
- Have experience in or passion for the childcare industry
- Experience onboarding SaaS platform customers
- Knowledge of the nursery industry i.e. Term periods, government funding etc…
We appreciate that everyone brings something unique, so even if you don’t tick every box above, we’d still love to read your application.
