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25
Mar
2020
3 min of reading
Our BE Team
During this uncertain time, we want to provide our Customers with reassurance and support. We want to take this opportunity to reach out to you and let you know that there will be no changes in our operations and services.
Being a Tech Company we have the ability to operate as usual from any location. The benefit being; we are able to set up remote working for all our employees, keeping them safe and minimising the spread of Covid-19.
We look after our employees and they look after you. Our valued Customers.
Operating & Innovating
Our platform will remain up and running and most importantly, we will be innovating. You will see lots of new features and released over the upcoming weeks and months providing you with a little bit of good news in this difficult time.
The first feature release was Newsletters late last week. This feature has helped many nurseries keep up to date with their families & staff. Nurseries have sent out crucial updates, activities for families to try at home, and even links to video chats to do music and movement sessions from home.
Thank you so much for the early release. This will help greatly.’
I have been able to send out updates on changes at nursery for both staff and parents, I haven’t even had to worry about remembering to BCC! One less worry!’
Service
Our Customer Service Team will be available 9am – 5pm, Monday – Friday over the phone and via email.
In addition, our Knowledge Base & In App Help can be used around the clock for those non urgent, quick fire questions!
Call Us, Anytime
Online Training will be going ahead as usual but On-site Training is not something we will be able to support at this current time.
New Nurseries & Offers
Our New Business Team is working hard to onboard, train and support our New Nurseries & Trials. As Nursery Owners ourselves, we wanted to do our part for the sector and have therefore extended our Trial Period from 2 weeks to 3 months.This will allow nurseries to benefit from our communication tools fundamentally, and right now I’m sure you will agree, communication is key.
To activate your account, please email hello@blossomeducational.com
We want to thank you for your continued support over this difficult time, and we hope we can provide a bit of relief from what is a stressful time in the industry.
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